IT Administrator · Microsoft 365 · Automation · Cybersecurity
Nick Falzetti
Enterprise IT administration — Intune · Entra ID · Defender · SharePoint · PowerShell · Python
Experienced IT professional specializing in Microsoft 365, endpoint management, cloud transformation, and automation — with a growing lab of AI experiments on the side.
About
From fixing computers to running the environment they live in
I began my technology journey through NTechFix, providing computer repair and IT support services. Over time, that hands-on work grew into something bigger: enterprise IT administration, cybersecurity, cloud management, automation, and Microsoft 365 solutions.
Today I manage and support a large-scale environment — 150+ devices, cloud identity, endpoint security, and the day-to-day systems an organization depends on — while continuously exploring new technologies, AI tools, and automation opportunities.
The original NTechFix site remains online as an archive of where this all started.
Projects
Deployment record
Selected initiatives from the environments I manage — device management, security, reporting, and automation.
Intune Migration Initiative
Cloud-first device management strategy: moving 150+ endpoints from traditional imaging to Intune with Autopilot enrollment, compliance policies, and modern app deployment.
Zammad Executive Reporting
Python automation that pulls helpdesk data from the Zammad API and generates management-ready reports — ticket trends, workload, and performance — on a schedule.
UKG AI Support Assistant
Internal AI solution that answers employee questions about UKG — timekeeping, scheduling, and everyday how-tos — reducing repeat tickets to HR and IT.
SharePoint Usage Analytics
Adoption tracking and reporting across SharePoint: usage trends, storage growth, and site activity that guide governance, cleanup, and rollout decisions.
Endpoint Standardization
Standardized application deployment, configuration baselines, and naming across the device fleet — cutting setup time and eliminating configuration drift.
Microsoft Defender Rollout
Organization-wide rollout of Defender for Endpoint: onboarding, attack surface reduction, alert triage workflow, and ongoing security posture reporting.
AI Lab
Experiments in progress
Not many IT admins document this publicly — here's what's running in the lab: local models, retrieval pipelines, and AI woven into real support workflows.
Running open-weight models — GPT-OSS, Qwen — on local hardware to evaluate what's genuinely viable for private, on-prem inference.
Private document workspaces with AnythingLLM: retrieval-augmented chat over internal documentation without data leaving the building.
AI document search across policies and procedures — turning a folder maze into a question you can just ask.
Prototyping AI support agents that triage requests and draft first-response answers for common helpdesk questions.
Chaining PowerShell, Python, and LLMs into scheduled workflows — reports that write themselves, alerts that explain themselves.
Writing
Notes from the field
Practical write-ups from real environments — even a few solid articles a year beats none. First posts in progress.
Microsoft 365
Tenant administration, Exchange, Teams, and the admin center trenches.
Intune
Autopilot, compliance, app packaging, and cloud-first device management.
PowerShell
Scripts and modules that remove the boring parts of the job.
Python
APIs, reporting pipelines, and automation beyond the shell.
AI
Local LLMs, RAG, and putting AI to work inside IT operations.
Security
Defender, conditional access, and defense that survives contact with users.
Resume
Experience & background
Experience
IT Administrator
- Manage 150+ endpoints across the organization — deployment, security, and lifecycle.
- Administer Microsoft 365, Entra ID, Intune, Defender, and SharePoint.
- Lead cloud migration and endpoint modernization initiatives.
- Build PowerShell and Python automation for reporting and operations.
- Develop internal AI tooling for employee support and document search.
Founder & Technician
- Provided computer repair and IT support for individuals and small businesses.
- Diagnostics, hardware repair, malware removal, network setup, and consulting.
- The original site lives on at ntechfix.com.
Skills
Microsoft Cloud
Automation & Scripting
Security
AI & Emerging
Education
Degree in Cybersecurity
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Certifications
[Certification name]
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